ANY QUESTIONS?

BECO FOOD
Q: Are your recipes complete diets? Do I need to feed my dog anything else?
All of our recipes are complete diets. You do not need to feed your dog anything else when they are enjoying Beco Food. Our recipes have all the nutrients dogs need to be happy and healthy.

Q: Can I mix your kibble with wet food?
Yes, you can. You don’t need to as our little biscuits are bursting with nutrients and flavour, however, if your dog prefers a mix then our biscuits mix well. You can always try mixing a little water with our biscuits to make a meaty gravy.

Q: Can humans eat your food?
All of our ingredients human grade, healthy and natural. Our food doesn’t come with a human grade certification so we do not recommend it for humans. That’s not to say that some of the team haven’t given it a taste test.

Q: Where is your food available?
Our food is available online, in grocery and independents up and down the country. You can find our full list of our stockists on our stockist page.

Q: How long does your food stay fresh for once opened?
Our food stays fresh for roughly 4 weeks once opened when stored in a cool and dry place and it is released between servings to lock in freshness. As we use fresh ingredients, Beco Food does need to be stored correctly.

Q: How long does your food stay fresh for before it’s been opened?
Our food stays fresh for 18 months from manufacturing. You can find a ‘best before’ date on every bags that shows how long your howling hound has to enjoy that batch.

Q: How should I store Beco Food?
To make sure it stays fresh, Beco Food should be stored in a cool and dry place. We recommend storing it in an airtight container or resealing the bag between meals, to lock in all those lovely flavours and smells.

Q: Is your packaging compostable?
Our 2kg packaging is compostable, we even made them resealable using compostable cornstarch. Sadly, the technology isn’t quite there yet to make our 6kg and 12kg bags compostable. We are working with our packaging supplier to fix this so watch this space.

Q: Do you use fresh meat?
Yes we do, we only ever use fresh or freshly prepared meat. No meat meal or derivatives. We use fresh meat when we can ensure it is will arrive at our production line still fresh without freezing. We can do this for our East Anglian free range chickens. If we have to freeze it for transport, it is called freshly prepared. Our MSC cod and haddock is freshly prepared as it is frozen at sea and our wild boar is freshly prepared as it is frozen to be transported from Northern Italy. Freezing it makes it fresher when it arrives for production.

Q: Can I switch to your food straight away?
Yes, your lucky dog will be grateful if you switch when you can. We recommend switching over the course of a few days and phasing them onto Beco Food. Our recipes are super digestible and transition period minimises the chance of any stomach upsets as they adjust to a new nutritious diet.
DEGRADABLE POOP BAGS
Q: What are your degradable Beco Bags made of?
Our Beco Bags are made from degradable plastic. We mix plastic with a D2W agent which causes the plastic to break down when exposed to warmth, oxygen and moisture.

Q: How long do the Beco Bags take to decompose?
The time it takes for our degradable bags to decompose can vary depending on where there are disposed of. When exposed to the right conditions, our degradable bags will completely degrade in 12 months.

Q: Do they leave microplastics?
They do not leave long-lasting microplastics. Beco Bags will break into smaller pieces and as the pieces get smaller, they degrade quicker until they are completely broken down. There are no microplastics left behind.

Q: Are the inner tubes on the Beco Bags recyclable?
Yes. The cardboard rolls we wrap our bags around are recyclable, as well as our packaging, meaning that nothing has to go to refill.

Q: How big are Beco Bags?
Our bags are extra large, catering for most sizes of poop. The dimensions of our standard bags are 22.5cm x 33cm and our handle bags are 18cm x 33cm. Please note that due to manufacturing the sizes stated are an average and may vary.

Q: How many microns thick are the Beco Bags?
Our Beco Bags are 15 microns thick. Thick enough to keep poop in and hands out.
COMPOSTABLE POOP BAGS
Q: Are your poop bags home compostable or industrial compostable?
Our compostable poop bags are home compostable. They are OK Compost TUV Home S0329, ASTM 6400 and EN13432 certified.

Q: Can I put a used compostable bag carrying my dogs waste in my regular compost bin?
We do not recommend putting a used compostable bag carrying my dogs waste in your regular compost bin. Dog’s waste can contain parasites and bacteria. We do not recommend using this compost to feed any edible plants.

Q: What are your compostable bags made from?
Our compostable poop bags are made from natural plant based materials.

Q: How big are your compostable poop bags?
Our bags are large and strong, catering for most sizes of poop. They are 22.5cm x 33cm.
OUR NATURAL RUBBER GUARANTEE
Q: Which toys come with a guarantee?
We guarantee all of our toys made from natural rubber.

Q: How does the guarantee work?
Our guarantee means that we believe in the strength of our natural rubber range. If your toy is damaged beyond expected wear and tear during regular play, we will send you a replacement free of charge.

Q: How do I claim my guarantee? If you are based in the UK, please email us at hello@becopets.com and include an image of the damaged toy along with where and when you bought it. One of our friendly team will be ready to help.

If you are anywhere else in the world, please contact the place where you purchased the toy and they will be able to assist you with the replacement.
NATURAL RUBBER TOYS
Q: What are the Beco rubber toys made of?
Our tough range of rubber toys all made from natural rubber, which contains recycled rice husk, a by-product from rice farming.

Q: How tough are the Beco rubber toys?
Our natural rubber products are the toughest ones we make and we believe they stand up to industry leading synthetic tough toys. We will replace your toy is your dog damages it during regular play. The Beco Bone is the toughest toy we offer.

Q: Are they BPA free?
All our natural rubber toys are BPA free, phthalate free and non-toxic.

Q: What happens if my dog ingests part of the toy?
We recommend consulting a vet if your ingests any part of any of our products (except the food).

Q: Do they float?
No, they do not float.
HEMP ROPE TOYS
Q: What are your hemp rope toys made from?
All the Beco rope toys are made from natural hemp. As well as being great for the environment, hemp is antibacterial and can help to clean your dog’s teeth.

Q: How does hemp shed?
Our hemp rope toys shed in microfibres. This makes it safer for dogs to ingest as it is harder for dogs to pull off long strands of rope then can cause harm if ingested. The micro-fibres tend to pass through without causing harm.

Q: What happens if my dog eats a large chunk or long strand of the toy?
We recommend consulting a vet if your ingests any part of any of our products (except the food).
RECYCLED PLASTIC SOFT TOYS
Q: What are the Beco soft toys made from?
The Beco plush toys are made entirely of recycled plastic bottles, making their stuffing extra soft. To give all our characters their vibrant colours, we only use natural dyes and the catnip in our cat toys is all natural too.

Q: How many plastic bottles go into each soft toys?
Roughly 15 upcycled plastic soft toys go into each or stuffing free soft toy.

Q: Are the toys double stitched?
Yes, every soft toy we make is double stitched for extra strength.

Q: Do they float?
Yes, they do float for a short while. If left in water for long periods they will slowly become submerged.
BAMBOO FEEDING
Q: Are they BPA free?
All our bamboo feeding products are BPA free, phthalate free and non-toxic.

Q: What are the bamboo feeding accessories made from?
Our bamboo feeding accessories are made from our plant fibre plastic, mainly made of bamboo. This makes the bowls 100% degradable, meaning when you’re finished with your bowl it will naturally break down once disposed of.

Q: Are they dishwasher friendly?
Like most plastic items, they are dishwasher safe, but we recommend you put it on the top shelf to make sure they don’t get knocked about. We also advise that in order to keep your feeding accessories in prime condition that you only wash it on a low-temperature cycle.

Q: Can I put my bamboo feeding accessories in the microwave?
As our plant fibre plastic is water based we don’t usually recommend that you use them in a microwave as the water in the material will react and could cause damage.
SILICONE FEEDING
Q: Are they BPA free?
All our silicone feeding products are BPA free, phthalate free and non-toxic.

Q: What are the silicone feeding accessories made from?
Our feeding accessories are made from BPA free silicone, which makes them food safe and durable.

Q: Are they dishwasher and microwave friendly?
Yes, they are dishwasher and microwave friendly.

Q: Are they heat proof?
They are not heat proof so please do not put in the oven.
SAFETY & CARE
Q: Can I leave my pet alone with your toys?
Our toys are designed to be as strong as possible and made with the most natural and eco materials we can find. Sadly no toy is indestructible, so we recommend supervising your pet when they are playing with any toys.

Q: What happens if my pet ingests any part of a Beco Pets product?
Except for Beco Food, which is digestible and nutritious, we would always recommend seeking advice from your vet if any part of your Beco Pets product is ingested.

Q: My toy is worn and damaged, should I replace it?
Yes, always replace your toy at the first sign of wearing or damage. Tears and other damage can affect the toys strength and durability, making it less safe for your pet. If you're not sure, you can always give us a call at HQ. Some of our toys come with a guarantee, so you could get a free replacement.