GOT ANY QUESTIONS?

TOYS

Q: What are the Beco rubber toys made of?

Our range of rubber toys are all made from our environmentally friendly rubber, which contains ethically sourced rice husk which is a bi-product from rice farming. This means as well as being biodegradable, our rubber is BPA and Phylaphate free.

Q: What are the Beco rope toys made of?

All the Beco rope toys are made from natural hemp and cotton meaning they contain no synthetic material. As well as being great for the environment, hemp is also antibacterial and will help to clean your dog’s teeth. If this wasn’t enough, hemp has short fibres, making for easy digestion if you dog swallows it.

Q: What are the Beco plush toys made of?

The Beco plush toys are made entirely of recycled plastic bottles, making their stuffing extra soft! To give all our characters their vibrant colours, we only use natural dyes and the cat nip in our cat toys is all natural too!

Q: How durable are the Beco rubber toys?

The rubber products have been tried and tested and have received brilliant feedback on their strength and longevity. There is a no quibble money back guarantee if your toy breaks.

Q: My dog has chewed and swallowed a piece of rubber toy. Is this dangerous? What shall I do?

The Beco rubber products are 100% natural, therefore if your dog swallows a small piece it will break down and pass through naturally. Please note that all toys can still cause choking hazards and so we ask that you supervise your pet whilst they play with their toys. If you notice any shortness of breath or irritation, contact your vet immediately.


BOWLS

Q:What are the Beco Bowls made of?

The Beco Bowls are made from our plant fibre plastic, mainly made of bamboo, one of the worlds most renewable sources. This makes the bowls 100% biodegradable, meaning when you’re finished with your bowl you can simply bury it in the garden!

Q: Is the Beco Bowl dishwasher friendly?

Like most plastic items, the Beco Bowl is indeed dishwasher safe, but we recommend you put it on the top shelf to make sure it doesn’t get knocked about. We also advise that in order to keep your Beco Bowl in prime condition that you only wash it on a low temperature cycle.

Q: Can I put my Beco Bowl in the microwave?

As our plant fibre plastic is water based we don’t usually recommend that you use your Beco Bowl in a microwave as the water in the material will react and could damage your bowl.

Q: What are the Travel bowls made of?

Our travel bowl is made from silicone, which makes it non-toxic and  durable enough to hold its shape yet flexible enough to collapse. The silicone also makes the bowl weather resistant, perfect for on the go! The travel bowls are also dishwasher, oven , and microwave friendly. They are also BPA free and food grade!


POOP BAGS

Q: What are the Beco Bags made of?

Our Beco Bags are made from a degradable plastic, making them 100% degradable, even in landfill. This plastic is also super strong as well as being environmentally friendly, meaning you can avoid any nasty accidents!

Q: How long do the Beco Bags take to decompose?

The time it takes for our degradable bags to decompose can vary depending on where there are disposed of. With standard bags taking up to 1,000s of years to degrade you can guarantee that our bags will be long gone by then!

Q: Are the inner tubes on the Beco Bags recyclable?

Yes! Even the cardboard rolls we wrap our bags around are recyclable, as well as our packaging, meaning that nothing has to go to refill!

Q: How big are the Beco Bags?

Our bags are extra large, catering for all sizes of poop! The dimensions of our standard bags are 22.5cm x 33cm and our handle bags are 18cm x 33cm. Please note that due to manufacturing the sizes stated are an average and may vary.

Q: How many microns are the Beco Bags?

Our Beco Bags are 15 micron thick which is definitely thick enough to keep poop in and hands out!


BEDS

Q: What are the Beco Bed Covers made of?

The covers on both the Beco Donut and Mattress beds are made from a cotton and hemp fabric. This makes the beds hypoallergenic, antibacterial and odour resistant, meaning they’re extremely durable and hard wearing.

Q: What are the Beco Beds stuffed with?

The stuffing in all of our beds is made from recycled plastic bottles which wicks moisture and insulates, therefore keeping your pet extra toasty!

Q: Are the Beco Beds machine washable?

Yes! The cover on the Mattress bed can be taken off completely and cleaned in a washing machine and with a Donut bed you can remove the cover from the centre to wash as well as washing the outer cushions of the bed as they are.

Q: Is the Beco Bed cover removable?

Yes! The cover in the centre of the Donut bed can be removed via the zip and similarly the entire cover of the Mattress bed can be taken on and off via the zip.

Q: How thick is the inner cushion?

On our Donut beds, the inner cushion of the bed is 5cm thick . Our Mattress beds are 15cm thick and stuffed with our recycled plastic bottles stuffing.


Healthy Happy Pets


QUESTIONS, COMMENTS AND FEEDBACK...

Howdid we do? Please send us your feedback and photos we love hearing from ourcustomers. Let us know how we’ve done. What’s worked what’s not so good, we arealways looking to do better.

hello@becopets.com

020 8673 0943


Healthy Happy Pets

How to return & exchange

If you are not happy with any aspect of a product or the service you have received then drop us a line and we’ll try and sort it out. If you are not happy with any product or you believe it to be faulty, send it back to us and we’ll exchange for something new or give you a refund.

No Quibble Natural Rubber Toy Guarantee

In our world we know one of the big challenges is how to make rubber toys that dogs can’t destroy. We’re so confident about our rice husk rubber that we are offering a no-quibble lifetime guarantee on any rubber goods that your beloved dog may have destroyed.

How does this work

Take the damaged product and receipt into the retailer you purchased the product from. Your retailer will refund or replace one-time only the toy.

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