Delivery Policy

DELIVERY

  • Delivery schedules are approximate and are based on prevailing market conditions applicable respectively at the time of Beco Pets’ quotation and Beco Pets’ acceptance of Purchaser’s order. Delivery shall also depend on the prompt receipt by Beco Pets of the necessary information to allow maintenance of the UK packing schedules. 
  • standard delivery will take on average 1-3 working days. 
  • If no one is available at your address to take delivery, we (or our carrier) will leave you a note that we (or our carrier) has attempted to make delivery of the Goods. You should follow the instructions of the note to re-arrange delivery.
  • Delivery of an Order shall be completed when we (or our carrier) deliver the Goods to the address you gave us and the Goods will be your responsibility from that time. You own the Goods once delivery has been completed or (if later) once we have received payment in full, including all applicable delivery charges.
  • Except for obligations stated under “Warranty” herein, Beco Pets’ responsibility for goods ceases upon delivery to the carrier. In the event of loss or damage during shipment, Purchaser’s claim shall be against the carrier only. Beco Pets will, however, give Purchaser any reasonable assistance to secure adjustment of Purchaser’s claim against the carrier provided immediate notice of such claim is given by Purchaser to Beco Pets. Claims for shortages must be made in writing within ten (10) days after receipt of goods by Purchaser. If Beco Pets does not receive written notification of such shortages within such ten (10) days, it shall be conclusively presumed that the goods were delivered in their entirety. 


PRICE OF GOODS, DELIVERY CHARGES AND PAYMENT

  • All quoted prices are based on the current exchange rates, tariffs and costs of manufacture. Unless otherwise stated in the quotation, quoted prices are subject to change by Beco Pets with or without notice until Purchaser’s acceptance. Prices are subject to correction for error. Customary methods of transportation shall be selected by Beco Pets and such transportation will be at Purchaser’s expense. Special methods of transportation will be used upon Purchaser’s request and at Purchaser’s additional expense provided reasonable notice of Purchaser’s transportation requirements are given by Purchaser to Beco Pets prior to shipment.
  • Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.
  • Prices do not include Goods & Services Tax, Provincial or Municipal sales, use, value-added or similar tax. Accordingly, in addition to the price specified herein, the amount of any present or future sales, use, value-added or similar tax applicable to the sale of the goods hereunder to or the use of such goods by Purchaser shall be paid by Purchaser to the entire exoneration of Beco Pets
  • The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the online check-out process or by our customer service team if you submit an order by telephone, before you confirm your order.
  • Unless otherwise stated, invoices on “open account” shipment are payable within thirty (30) days of invoice date after the first 3 orders. Unless specifically provided, no cash discount shall be available to Purchaser. When cash discount is offered, the discount price is computed from the date of invoice. Beco Pets does not offer cash discount on C.O.D. shipments. Should payment not be made to Beco Pets when due, Beco Pets reserves the right to refuse all future orders until payment is complete.

Privacy Notice

1.1 Wannabeco LTD, trading as Beco Pets (“we”, “us” or “Beco Pets”) take the privacy of your information very seriously. Our Privacy Notice is designed to tell you about our practices regarding the collection, use and disclosure of personal information which may be provided via our websites, apps, and their associated databases or collected through other means such as in person by us, by an online form, email, or telephone communication. 

1.2 This notice applies to personal information provided by our customers and affiliated individuals as well as to other third parties whose data we may hold. In this notice “you” refers to any individual whose personal data we hold or process (i.e: to you as a subscriber, or an individual customer, or a potential customer, or to you as an individual affiliated with one of our subscribers, customers or potential customers, or as a third party whose data we hold). This notice does not apply to our staff and contractors.

1.3 In this notice references to the “Site” are references to any website, app or other means by which you provide personal data to us or access our services. 

1.4 This notice is governed by the EU General Data Protection Regulation (the “GDPR”) from 25 May 2018 and until 25 May 2018 is governed by the Data Protection Act 1998.

BASIS ON WHICH WE PROCESS PERSONAL DATA

2.1 Personal data we hold about you will be processed either because:

2.1.1 you have consented to the processing for the specific purposes described in this notice;

2.1.2 the processing is necessary in order for us to comply with our obligations under a contract between you and us, specifically for the provision of our products and services; or

2.1.3 the processing is necessary in pursuit of a “legitimate interest”, a legitimate interest in this context means a valid interest we have or a third party has in processing your personal data which is not overridden by your interests in data privacy and security.

PERSONAL DATA WE MAY COLLECT

3.1 We may collect and process the following personal data (information that can be uniquely identified with you) about you:

3.1.1 log in details and information provided when registering with our Site (“Log In Information”);

3.1.2  information you provide to us relating to your account or profile with us (“Account Information”);

3.1.3  general contact information we hold about you because, for example, you have expressed an interest in our products (“General Contact Information”);

3.1.4 for individual customers or potential customers, and individuals affiliated with our customers, or potential customers, contact information such as names, email addresses, phone numbers, addresses, and job titles (“Customer Contact Information”);

3.1.5  information we collect which relates to orders you have placed with us, including products you have ordered, shipping destinations the price of products you have ordered and any customisation (“Order Information”); 

3.1.6  information provided relating to payment (“Payment Information”), but please note that credit or debit card information may be supplied directly to a third party payment processor who will process the data in accordance with their own privacy notices or policies;

3.1.7  a record of any correspondence or communication between you and us and any information we may require from you when you report a problem or submit a complaint (“Communication Information”);

3.1.8  technical information about how you have used or interacted with our Site (“Technical Information”);

3.1.9  marketing information we may hold about you in order to provide information about our services this may include names, email addresses, phone numbers, addresses, and job titles (“Marketing Information”).

3.2  We will collect information either from you directly or from a third party (for instance, we may licence data from a postcode database in order to ensure efficient shipping.). If we do obtain your personal data from a third party your privacy rights under this notice are not affected and you are still able to exercise the rights contained within this notice.

3.3  You do not have to supply any personal information to us but our Site and available products and services may not be available in practice without providing data to us. You may withdraw our authority to process your personal data (or request that we restrict our processing) at any time (but our Site and products and services may not be available or may need to be withdrawn should you do so).

COOKIES AND IDENTIFIERS

4.1 A cookie is a piece of data stored locally on your computer and contains information about your activities on the Internet. The information in a cookie does not contain any personally identifiable information you submit to our Site.

4.2  On our Site, we use cookies to track users' progress, allowing us to make improvements based on usage data. We also use cookies if you log in to one of our online services to enable you to remain logged in to that service. A cookie helps you get the best out of our Site and helps us to provide you with a more customised service.

4.3  Once you close your browser, our access to the cookie terminates. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. To change your browse settings you should go to your advanced preferences.

4.4  We are required to obtain your consent to use cookies. If you continue to use the Site, having seen this notice, then we assume you are happy for us to use cookies.

4.5  If you choose not to accept the cookies, this will not affect your access to the majority of information available on our Site. However, you will not be able to make full use of our online services.

4.6   An Internet Protocol (IP) address is a number assigned to your computer by your Internet Service Provider (ISP), so you can access the Internet. We may use your IP address to diagnose problems with our server, report aggregate information, and determine the fastest route for your computer to use in connecting to our Site, and to administer and improve the site.

HOW WE PROCESS YOUR PERSONAL DATA

5.1 Please see the table below, which sets out the manner in which we will process the different types of personal data we hold:

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

When you register with the Site

Login Information

Customer Contact Information

Account Information

 

Performance of a contract with you

Necessary for our legitimate interests (to obtain necessary information in order to provide our products and services)

When you update or amend your account details

Login Information

Contact Information

Account Information

Performance of a contract with you

When we fulfil an order for products placed with us

Login Information

Customer Contact Information

Account Information

Order Information

Payment Information

Performance of a contract with you

Necessary for our legitimate interests (for running our business and to provide you with products and services requested)

When you seek to cancel or change an order

Login Information

Customer Contact Information

Order Information

Payment Information

Communication Information

Performance of a contract with you

Necessary for our legitimate interests (for running our business and to provide you with products and services requested and to fulfil our statutory obligations)

Necessary to comply with legal obligation

When you as an individual affiliated with a customer engage us to provide products or services.

General Contact Information

Customer Contact Information

Log In Information

 

 

Performance of a contract with you

Necessary for our legitimate interests (to establish necessary information about you in order to provide our products and services)

When we communicate with you as an individual, or with you as an individual affiliated with our customer about your orders for products.

General Contact Information

Customer Contact Information

Log In Information

Communication Information

Order Information

Performance of a contract with you

Necessary for our legitimate interests (for running our business and to provide you with our products and services)

To manage our relationship with you, including:

-       managing your registration with us;

-       providing you with customer support;

-       making general improvements to our services.

 

Customer Contact Information

General Contact Information

Log In Information

Communication Information

Technical Information

Performance of a contract with you

Necessary to comply with a legal obligation

Necessary for our legitimate interests (to ensure we can supply our products and services to you).

To administer and protect our business, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data

Customer Contact Information

General Contact Information

Log In Information

Technical Information

Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation)

Necessary to comply with a legal obligation

To store your contact information for marketing purposes and sending marketing and other promotional communications to you.

Customer Contact Information

General Contact Information

Marketing Information

 

Necessary for our legitimate interests in promoting our products and services.

 For each type of data listed above, definitions are included under clause 3.1.

DATA RETENTION

6.1  Our current data retention policy is to delete or destroy (to the extent we are able to) the personal data we hold about you in accordance with the following:

Category of personal data

Length of retention

Records relevant for tax and customs authorities

8 years from the end of the year to which the records relate

Personal data processed in relation to a contract between you and us

7 years from either the end of the contract or the date you last used our Site or purchased products from us, being the length of time following a breach of contract in which you are entitled to make a legal claim

Personal data held on marketing or business development records

3 years from the last date on which a data subject has interacted with us

 

6.2  For any category of personal data not specifically defined in this notice, and unless otherwise specified by applicable law, the required retention period for any personal data will be deemed to be 7 years from the date of receipt by us of that data.

6.3    The retention periods stated in this notice can be prolonged or shortened as may be required (for example, in the event that legal proceedings apply to the data or if there is an on-going investigation into the data).

6.4  We review the personal data (and the categories of personal data) we are holding on a regular basis to ensure the data we are holding is still relevant to our business and is accurate. If we discover that certain data we are holding is no longer necessary or accurate, we will take reasonable steps to correct or delete this data as may be required.

6.5  If you wish to request that data we hold about you is amended or deleted, please refer to clause 9 below, which explains your privacy rights.

SHARING YOUR INFORMATION

7.1 Credit and debit card information will be provided to our payment processing partner. This information will be supplied to our payment processing partner directly, even if you provide the information while on our Site. Our payment processing partner will be the data controller for credit and debit card information.

7.2  Our payment processing partner will have their own privacy policies and notices. But we will take steps to ensure that they are compliant with applicable data protection legislation and we will consult with them in relation to maintaining the security of payment information.

7.3  We do not disclose any information you provide to any third parties other than as follows:

7.3.1 If you place an order personal information relevant to your delivery will be provided to our shipping partner;

7.3.2  We may host personal data with third party hosting partners;

7.3.3  Certain third party suppliers including technical support providers may have access to personal data;

7.3.4  where we carry out research to gain an insight into the use of our services, the results of this research (but not your personal data itself) may be transferred to interested third parties;

7.3.5  if we are under a duty to disclose or share your personal data in order to comply with any legal obligation (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime);

7.3.6  If we are sub-contracting services to a third party we may provide information to that third party in order to provide the relevant services;

7.3.7  we may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected;

7.3.8  in order to enforce any terms and conditions or agreements for our products and services that may apply;

7.3.9  to protect our rights, property and safety, or the rights, property and safety of our users or any other third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

7.4  Other than as set out above, we shall not disclose any of your personal information unless you give us permission to do so. If we do supply your personal information to a third party we will take steps to ensure that your privacy rights are protected and that third party complies with the terms of this notice.

SECURITY

8.1  We will take all reasonable steps to ensure that appropriate technical and organisational measures are carried out in order to safeguard the information we collect from you and protect against unlawful access and accidental loss or damage. These measures may include (as necessary):

8.1.1  protecting our servers with software firewalls;

8.1.2  locating our data processing storage facilities in secure locations;

8.1.3  encrypting all data stored on our server with an industry standard encryption method that encrypts the data between your computer and our server so that in the event of your network being insecure no data is passed in a format that could easily be deciphered;

8.1.4  when necessary, disposing of or deleting your data so it is done so securely;

8.1.5  regularly backing up and encrypting all data we hold.

8.2  We will ensure that our employees are aware of their privacy and data security obligations. We will take reasonable steps to ensure that the employees of third parties working on our behalf are aware of their privacy and data security obligations. 

8.3  This notice and our procedures for handling personal data will be reviewed as necessary.

8.4  Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use the strict procedures and security features referred to in this clause to try to prevent unauthorised access.

YOUR PRIVACY RIGHTS

9.1  The GDPR gives you the following rights in respect of personal data we hold about you:

The right to be informed

You have a right to know about our personal data protection and data processing activities, details of which are contained in this notice.

The right of access

You can make what is known as a Subject Access Request (“SAR”) to request information about the personal data we hold about you (free of charge, save for reasonable expenses for repeat requests). If you wish to make a SAR please contact us as described below.

The right to correction

Please inform us if information we hold about you is incomplete or inaccurate in any way and we will update our records as soon as possible, but in any event within one month. 

We will take reasonable steps to communicate the change to any third parties to whom we have passed the same information.

The right to erasure (the ‘right to be forgotten’)

Please notify us if you no longer wish us to hold personal data about you (although in practice it is not possible to provide our products and services without holding your personal data and we may need to keep your data in some circumstances). Unless we have reasonable grounds to refuse the erasure, on receipt of such a request we will securely delete the personal data in question within one month. The data may continue to exist in certain backup, but we will take steps to ensure that it will not be accessible. 

We will communicate the erasure to any third parties to whom we have passed the same information.

The right to restrict processing

You can request that we no longer process your personal data in certain ways, whilst not requiring us to delete the same data. However again, some of our products and services will not be available if processing is restricted.

The right to data portability

You have right to receive copies of personal data we hold about you in a commonly used and easily storable format (please let us know a format which suits you). You may also request that we transfer your personal data directly to a third party (where technically possible).

The right to object

Unless we have overriding legitimate grounds for such processing, you may object to us using your personal data for direct marketing purposes (including profiling) or for research or statistical purposes. Please notify your objection to us and we will gladly cease such processing. 

Rights with respect to automated decision-making and profiling

You have a right not to be subject to automated decision-making (including profiling) when those decisions have a legal (or similarly significant effect) on you. You are not entitled to this right when the automated processing is necessary for us to perform our obligations under a contract with you, it is permitted by law, or if you have given your explicit consent. 

Right to withdraw consent

If we are relying on your consent as the basis on which we are processing your personal data, you have the right to withdraw your consent at any time. Even if you have not expressly given your consent to our processing, you also have the right to object (see above). 

 

9.2   All SARs and other requests or notifications in respect of your above rights must be sent to us in writing to [Beco Pets, Sagitawah House High Street, Penshurst, Tonbridge,Kent][;hello@becopets.com].

9.3   We will endeavour to comply with such requests as soon as possible but in any event we will comply within one month  of receipt (unless a longer period of time to respond is reasonable by virtue of the complexity or number of your requests).

EMAIL & OTHER COMMUNICATIONS 

10.1 If you have placed an order for products or services with us we may from time to time contact you about similar products or services.

10.2  When we send email and other electronic communications we will comply with applicable regulations including the Privacy and Electronic Communications Regulations 2003. In particular we will identify the nature of the message and the sender clearly and you will have an opportunity to opt out of receiving any further communications from us. 

DATA BREACHES

11.1 If personal data we hold about you is subject to a breach or unauthorised disclosure or access, we will report this to the Information Commissioner’s Office (ICO) and/or our data protection manager. 

11.2  If a breach is likely to result in a risk to your data rights and freedoms, we will notify you as soon as possible.

OTHER WEBSITES

12.1Our Site may contain links and references to other websites. Please be aware that this notice does not apply to those websites.

12.2 We cannot be responsible for the privacy policies and practices of sites that are not operated by us, even if you access them via the Site, our Portal, or any other service that is operated by us. We recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.

12.3  In addition, if you came to our Site via a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

TRANSFERRING YOUR INFORMATION OUTSIDE OF EUROPE

13.1 As part of the services offered to you the information you provide to us may be transferred to, processed and stored at, countries or international organisations outside of the EEA.

13.2  We have customers who are outside of the EEA and in those circumstances personal data will be transferred outside of the EEA (for instance to shipping partners). 

13.3 If we transfer your information outside of the EEA, and the third country or international organisation in question has not been deemed by the EU Commission to have adequate data protection laws, we will provide appropriate safeguards and we will be responsible for ensuring your privacy rights continue to be protected as outlined in this notice. In particular we will ensure that there is a contract in place with our partners to ensure that your data is processed in accordance with this notice. 

13.4 If you use our Site while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with our services.

13.5 By submitting your personal information to us you agree to the transfer, storing or processing of your information outside the EEA in the manner described above.

NOTIFICATION OF CHANGES TO THE CONTENTS OF THIS POLICY

We will post details of any changes to our policy on our website  to help ensure you are always aware of the information we collect, how we use it, and in what circumstances, if any, we share it with other parties.

CONTACT US

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry or complaint  relating to your personal information or how it is handled, you can do so via the following address [Beco Pets, Sagitawah House High Street, Penshurst, Tonbridge, Kent; hello@becopets.com.

If we are unable to resolve any issues you may have or you would like to make a further complaint, you can contact the Information Commissioner’s Office by visiting http://www.ico.org.uk/ for further assistance.

 

TERMS OF USE

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

These terms of use (together with the documents referred to in it) tell you the terms of use on which you may make use of our website www.becopets.com (together “our site”). Use of our site includes accessing, browsing, or registering to use our site. Please read these terms of use carefully before you start to use our site. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site. We recommend that you print a copy of these terms for future reference.


OTHER APPLICABLE TERMS

If you purchase goods from our site, our Terms of Supply will apply to the sale of such goods.


INFORMATION ABOUT US
www.becopets.com is a site operated by Beco Pets, a limited company registered in England and Wales with its registered office at Unit 4 Bellingham Trading Estate, Franthorne Way, London, SE6 3BX.


CHANGES TO THESE TERMS

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.


CHANGES TO OUR SITE

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.


ACCESSING OUR SITE

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.


YOUR ACCOUNT AND PASSWORD

If you choose a user name or password or similar as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. If you know or suspect that anyone other than you knows your user name or password, you must promptly notify us using the contact details set out below. We have the right to disable any user name or password at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.


INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


NO RELIANCE ON INFORMATION

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.


LIMITATION OF OUR LIABILITY
Beco Pets shall not be liable for and shall be held harmless by Purchaser from any damage, losses or claims of whatever kind, contractual or delictual, consequential or incidental, direct or indirect, arising out of, in connection with or resulting from the sale governed hereby. General Terms and Conditions of Sale The following terms and conditions of sale shall apply to any sale of goods and services by Wannabeco Ltd (hereinafter called “Beco Pets”). Purchaser shall be deemed to have full knowledge of the terms and conditions herein and such terms and conditions shall be binding if either the goods and services referred to herein are delivered to and accepted by Purchaser, or if Purchaser does not within five days from the date hereof deliver to Beco Pets written objection to said terms and conditions or any part thereof. Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our site; or use of or reliance on any content displayed on our site. Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity or any other business losses. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods to you, which are set out in our Terms of Supply.


VIRUSES

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. We will report any breach of this provision to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately


LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you and our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.


THIRD PARTY LINKS AND RESOURCES IN OUR SITE

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.


APPLICABLE LAW

Please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.


CONTACT US
To contact us, please write to us at Beco Pets, Unit 4 Bellingham Trading Estate, Franthorne Way, London, SE6 3BX, or by email to hello@becopets.com Thank you for visiting our site.

TERMS OF SUPPLY

This page (together with our Terms of Use) tells you information about us and the legal terms and conditions (“Terms”) on which we sell any of the goods (“Goods”) listed on our website (“our site”) to you. These Terms will apply to any contract between us for the sale of Goods to you (“Contract”), whether you submit an order via our site or by telephone. Please read these Terms carefully and make sure that you understand them, before ordering any Goods from our site or by telephone. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Goods, whether from our site or by telephone. You should print a copy of these Terms for future reference. We amend these Terms from time to time as set out in clause 4. Every time you wish to order Goods, please check these Terms to ensure you understand the terms which will apply at that time. These Terms, and any Contract between us, are only in the English language. In the event of any conflict or inconsistency between the terms and conditions of sale herein and the terms and conditions contained in Purchaser’s order or in any other form issued by Purchaser, whether or not any such form has been acknowledged or accepted by Beco Pets, Beco Pets terms and conditions herein shall prevail. No waiver, alteration or modification of these terms and conditions shall be binding upon Beco Pets unless made in writing and signed by a duly authorized representative of Beco Pets.


INFORMATION ABOUT US AND CONTACTING US

  • We operate the website www.becopets.com. We are Beco Pets, a limited company registered in England and Wales with its registered office at Unit 4 Bellingham Trading Estate, Franthorne Way, London, SE6 3BX.
  • Contacting us: to cancel a Contract in accordance with your legal right to do so as set out in clause 7, you just need to let us know that you have decided to cancel. You can also e-mail us at hello@becopets.com or contact our Customer Services team by telephone on 020 8673 0943 or by post to Unit 4 Bellingham Trading Estate, Franthorne Way, London, SE6 3BX. . If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team at 020 8673 0943 or by e-mailing us at hello@becopets.com.
  • If we have to contact you: if we have to contact you or give you notice in writing, we will do so by e-mail or by post to the address you provide to us in your order.
  • When we refer, in these Terms, to "in writing", this will include e-mail.


OUR SITE

  • Your use of our site is governed by our Terms of Use (above). Please take the time to read these, as they include important terms which apply to you
  • The images of the Goods on our site are for illustrative purposes only. Your Goods and any packaging may vary from that shown in images on our site.


HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

  • Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order. Please take the time to read and check your order at each stage of the order process. If you wish to submit an order by telephone, please speak to a member of our customer services team on 020 9673 0943, who will take your order and will confirm you are happy with it before your order is finalised.
  • After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.3.
  • We will confirm our acceptance to you by sending you an e-mail that confirms that the Goods have been dispatched (“Dispatch Confirmation”). The Contract between us will only be formed when we send you the Dispatch Confirmation.
  • If we are unable to supply you with any Goods, for example because such Goods are not in stock or no longer available or because we cannot meet your requested delivery date, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.


OUR RIGHT TO VARY THESE TERMS

We amend these Terms from time to time. Please look at the bottom of this page to see when these Terms were last updated. Every time you order Goods from us (whether on our site or by telephone), the Terms in force at the time of your order will apply to the Contract between you and us. Any amendments we make to these Terms will not affect any order you have already submitted unless we are required to revise these Terms to reflect any changes in relevant laws and regulatory requirements.

If we do have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. If you opt to cancel, you will have to return (at your cost) any Goods you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.


YOUR RIGHT TO CANCEL THE CONTRACT

  • If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 5.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep the Goods, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
  • However, this cancellation right does not apply in the case of Goods that are liable to deteriorate or expire rapidly or any Goods which become mixed inseparably with other items after their delivery.
  • Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out below:
    • If your Contract is for a single item (which is not delivered in instalments on separate days), the end date is the end of 14 days after the day on which you receive the Goods.
    • If your Contract is for either one item (which is delivered in instalments on separate days) or multiple items (which are delivered on separate days), the end date is 14 days after the day on which you receive the last instalment of the Goods or the last of the separate Goods ordered.
  • No goods may be returned to Beco Pets without Beco Pets’ prior written permission. Beco Pets reserves the right to decline all returns or to accept them subject to a handling/restocking charge. Even after Beco Pets has authorized the return of goods for credit, Beco Pets reserves the right to adjust the amount of any credit given to Purchaser on return of the goods based on the conditions of the goods on arrival in Beco Pets’ warehouse. Credit for returned goods will be issued to Purchaser only where such goods are returned by Purchaser and not by any subsequent owner of the goods. Goods will be considered for return only if they are in their original condition and packaging.
  • If you cancel your Contract we will:
    • refund the price you paid for the Goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a shop (such as by opening any sealed food containers). If we refund the price paid before we are able to inspect the Goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
    • refund any delivery costs you have paid.
    • make any refunds due to you as soon as possible and in any event within the following deadlines:
      • within the following deadlines: (i) if you have received the Goods: 14 days after the day on which we receive the Goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the Goods back to us; or
      • if you have not received the Goods: 14 days after you inform us of your decision to cancel the Contract.
  • If you have returned the Goods to us under this clause 5 because they are faulty or mis-described, we will refund the price of the Goods in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
  • We will make any refund to the credit card or debit card or PayPal account used by you to pay.
  • If Goods have been delivered to you before you decide to cancel your Contract:
    • Then, unless we otherwise notify you, you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You should send it back to us at Unit 4 Bellingham Trading Estate, Franthorne Way, London, SE6 3BX.
    • unless the Goods are faulty or not as described (in this case, see clause 5.6), you will be responsible for the cost of returning the Goods to us.
  • Because you are a consumer, we are under a legal duty to supply Goods that are in conformity with this Contract. As a consumer, you have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 5 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.


OUR LIABILITY TO YOU

  • If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.
  • We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity or any other business losses.
  • We do not in any way exclude or limit our liability for:
    • death or personal injury caused by our negligence;
    • fraud or fraudulent misrepresentation;
    • any breach of the terms implied by section 12 to 15 of the Sale of Goods Act 1979 (title and quiet possession, description, satisfactory quality, fitness for purpose and samples); and
    • defective Goods under the Consumer Protection Act 1987.


EVENTS OUTSIDE OUR CONTROL

  • We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications or transport networks.
  • If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
    • we will contact you as soon as reasonably possible to notify you; and
    • our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
  • You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges.


OTHER IMPORTANT TERMS

  • We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you if this happens. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
  • This Contract is between you and us. No other person shall have any rights to enforce any of its terms.
  • Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
  • If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
  • These Terms, any Contract for the purchase of Goods and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.