How can we help?

Shipping

  • How much is shipping?

    UK Shipping is free for any order over £28. If your order is under, standard delivery costs £5.95 unless we are running a promotion that says otherwise. If you order something small and we can send it via Royal Mail, shipping drops to £3.50.

  • How long will my order take to arrive?

    We will aim to have your order with you within 1 - 3 working days. If you order before midday, it helps us get your Beco products to you that bit quicker.

  • Which couriers do you use?

    We use Inexpress as our main courier and Royal Mail for smaller items. They will do all they can to deliver your order the next working day from dispatch although they cannot 100% guarantee this. If you have any questions you can always give us a call and we’ll be happy to help.

  • Do you ship internationally?

    Good news. Yes we do. We ship to most of Europe. You can find details about international shipping on our shipping page.

Returns

  • What’s your return policy?

    We are happy to accept returns purchased directly from us that have not matched your expectations or appear to be faulty. You can redeem your natural rubber guarantee directly too.

  • What do I need to do to return a faulty product?

    We ask you to contact us via email at hello@becopets.com with pictures of the damaged product and one of our friendly team will be able to help.

  • I bought my product from a shop. Can I return to you?

    Unless it has the natural rubber guarantee, we ask you to take it back to the shop where you bought it where they will be able to help. They will contact us directly.

  • I want a redeem the natural rubber lifetime guarantee.

    Please email one of our team at hello@becopets.com with the photos of the damaged product and details of purchase. We will arrange for a replacement to be sent if you live in the UK. Alternatively, if international, please return to the store where you purchased it.

Food

  • Are your recipes complete diets? Do I need to feed my dog anything else?

    All of our recipes are complete diets. You do not need to feed your dog anything else when they are enjoying Beco Food. Our recipes have all the nutrients dogs need to be happy and healthy.

  • Can I mix your kibble with wet food?

    Yes, you can. You don’t need to as our little biscuits are bursting with nutrients and flavour, however, if your dog prefers a mix then our biscuits mix well. You can always try mixing a little water with our biscuits to make a meaty gravy.

  • Can humans eat your food?

    All of our ingredients human grade, healthy and natural. Our food doesn’t come with a human grade certification so we do not recommend it for humans. That’s not to say that some of the team haven’t given it a taste test.

  • Where is your food available?

    Our food is available online, in grocery and independents up and down the country. You can find our full list of our stockists on our stockist page.

  • How long does your food stay fresh for once opened?

    Our food stays fresh for roughly 4 weeks once opened when stored in a cool and dry place and it is released between servings to lock in freshness. As we use fresh ingredients, Beco Food does need to be stored correctly.

  • How long does your food stay fresh for before it’s been opened?

    Our food stays fresh for 18 months from manufacturing. You can find a ‘best before’ date on every bags that shows how long your howling hound has to enjoy that batch.

  • How should I store Beco Food?

    To make sure it stays fresh, Beco Food should be stored in a cool and dry place. We recommend storing it in an airtight container or resealing the bag between meals, to lock in all those lovely flavours and smells.

  • Is your packaging compostable?

    Our 2kg packaging is compostable, we even made them resealable using compostable cornstarch. Sadly, the technology isn’t quite there yet to make our 6kg and 12kg bags compostable. We are working with our packaging supplier to fix this, so watch this space.

  • Do you use fresh meat?

    Yes we do, we only ever use fresh or freshly prepared meat. No rendered meat meal or derivatives. We use fresh meat when we can ensure it will arrive at our production line still fresh without being frozen. If we have to freeze it for transport, it is called freshly prepared. Our MSC cod and haddock is freshly prepared as it’s frozen at sea and our wild boar is freshly prepared as it’s frozen to be transported from Northern Italy. Freezing it makes it fresher when it arrives for production.

  • Can I switch to your food straight away?

    Yes, your lucky dog will be grateful if you switch when you can. We recommend switching over the course of a few days and phasing them onto Beco Food. Our recipes are super digestible and transition period minimises the chance of any stomach upsets as they adjust to a new nutritious diet.

Degradable Poop Bags

  • What are your degradable Beco Bags made of?

    Our Beco Bags are made from degradable plastic. We mix plastic with a D2W agent which causes the plastic to break down when exposed to warmth, oxygen and moisture. Without leaving any microplastics left behind.

  • How long do the Beco Bags take to decompose?

    The time it takes for our degradable bags to decompose can vary depending on where they are disposed of. When exposed to the right conditions, our degradable bags will completely degrade in 2 - 5 years.

  • Do they leave microplastics?

    They do not leave long-lasting microplastics. Beco Bags will break into smaller pieces and as the pieces get smaller, they degrade quicker until they are completely broken down. There are no microplastics left behind.

  • Are the inner tubes on the Beco Bags recyclable?

    Yes. The cardboard rolls we wrap our bags around are recyclable, as well as our packaging, meaning that nothing has to go to landfill.

  • How big are Beco Bags?

    Our bags are extra large, catering for most sizes of poop. The dimensions of our standard bags are 22.5cm x 33cm and our handle bags are 18cm x 33cm. Please note that due to manufacturing the sizes stated are an average and may vary slightly.

  • How many microns thick are the Beco Bags?

    Our Beco Bags are 15 microns thick. That’s thick enough to keep poop in and hands out.

Compostable Poop Bags

Natural Rubber Guarantee

  • Which toys come with a guarantee?

    We guarantee all our toys made from natural rubber.

  • How does the guarantee work?

    Our guarantee means that if your toy is damaged beyond expected wear and tear during regular play, we will send you a replacement free of charge.

  • How do I claim my guarantee?

    If you are based in the UK, please email us at hello@becopets.com and include an image of the damaged toy along with where and when you bought it. One of our friendly team will be ready to help. If you are anywhere else in the world, please contact the place where you purchased the toy and they will be able to assist you with the replacement.

Natural Rubber

  • What are the Beco rubber toys made of?

    Our tough rubber toys are made from natural rubber, sustainably harvested from the trunk of rubber trees. Then blended mixed with rice husk, a by-product from rice farming.

  • How tough are the Beco rubber toys?

    Our natural rubber products are the toughest ones we make. We believe they stand up to industry leading synthetic tough toys. We will replace your toy if your dog damages it during regular play. The Beco Bone is the toughest toy we offer.

  • Are they BPA free?

    All our natural rubber toys are BPA free, phthalate free and non-toxic.



  • What happens if my dog ingests part of the toy?

    We recommend consulting a vet if your dog ingests any part of any of our products (except the food).

  • Do they float?

    Sadly not. Natural rubber has lots of amazing qualities, but buoyancy is not one.

Hemp Rope

  • What are your hemp rope toys made from?

    Our rope toys are made from natural hemp. As well as being great for the environment, hemp is antibacterial and can help to clean your dog’s teeth.

  • How does hemp shed?

    Our hemp rope toys shed short fibres so (unlike many polyester ropes) they are unlikely to cause harm if ingested, as they tend to pass through the digestive system without getting tangled. This makes them safer for dogs to play with. We still recommend supervising your pet during play and consulting your vet if they ingest any large chunks or long threads.

  • What happens if my dog eats a large chunk or long strand of the toy?

    We recommend consulting a vet if your ingests any part of any of our products (except the food or the micro-fibres of hemp rope toys).

  • Recycled Plastic Soft Toys

    What are the Beco soft toys made from?

    The soft toys are made from recycled plastic bottles, making their stuffing extra soft. To give all our characters their vibrant colours, we only use natural dyes and the catnip in our cat toys is all natural too.

  • How many plastic bottles go into each soft toys?

    Roughly 15 upcycled plastic soft toys go into each or stuffing free soft toy. It varies with the size of the toy with 15 as the average.

  • Are the toys double stitched?

    Yes, every soft toy we make is double stitched for extra strength. The rough & tough toys have a second layer of cloth on the seams to further reinforce any weak spots.

  • Where do you deliver?

    We deliver to all UK postcodes where VAT applies. If you live on a UK island, it could take up to 5 working days for your Beco goods to arrive.

  • Do they float?

    Yes, they do float for a short while. If left in water for long periods they will slowly become submerged. We’re sure your dog will be able to save them before that happens.

Bamboo

  • Are they BPA free?

    All our bamboo feeding products are BPA free, phthalate free and non-toxic.

  • What are the bamboo feeding accessories made from?

    Our bamboo feeding accessories are made from a degradable plant fibre plastic, mainly made of bamboo fibres. This makes the bowls 100% degradable, meaning when you’re finished with your bowl it will naturally break down once disposed of.

  • Are they dishwasher friendly?

    Like most plastic items, they are dishwasher safe, but we recommend you put it on the top shelf to make sure they don’t get knocked about. We also advise that in order to keep your feeding accessories in prime condition that you only wash it on a low-temperature cycle.



  • Can I put my bamboo feeding accessories in the microwave?

    The plant fibres are water based so we don’t recommend that you use them in a microwave regularly. The water in the material could react and become damaged.

Silicone

Safety & Care

  • Can I leave my pet alone with your toys?

    Our toys are designed to be as strong as possible and made with the most natural and sustainable materials we can find. Sadly no toy is indestructible, so we recommend supervising your pet when they are playing with any toys.

  • What happens if my pet ingests any part of a Beco Pets product?

    Except for our food, we would always recommend seeking advice from your vet if any part of your Beco product is ingested.

  • My toy is worn and damaged, should I replace it?

    Yes, always replace your toy at the first sign of wearing or damage. Tears and other damage can affect the toys strength and durability, making it less safe for your pet. If you're not sure, you can always give us a call at HQ. Some of our toys come with a guarantee, so you could get a free replacement.