How can we help?
How much is shipping?
UK Shipping is free for any order over £25. If your order is under, standard delivery costs £5.95 unless we are running a promotion that says otherwise.
How long will my order take to arrive?
We will aim to have your order with you within 1 - 3 working days. If you order before midday, it helps us get your Beco products to you that bit quicker.
Which couriers do you use?
We use Inexpress as our main courier and Royal Mail for smaller items. They will do all they can to deliver your order the next working day from dispatch although they cannot 100% guarantee this. If you have any questions you can always give us a call and we’ll be happy to help.
Do you ship internationally?
At the moment, we only ship to mainland UK. We're working on expanding this so watch this space.
What’s your return policy?
We are happy to accept returns purchased directly from us that have not matched your expectations or appear to be faulty. You can redeem your natural rubber guarantee directly too.
What do I need to do to return a faulty product?
We ask you to contact us via email at email@example.com with pictures of the damaged product and one of our friendly team will be able to help.
I bought my product from a shop. Can I return to you?
Unless it has the natural rubber guarantee, we ask you to take it back to the shop where you bought it where they will be able to help. They will contact us directly.
I want a redeem the natural rubber lifetime guarantee.
Please email one of our team at firstname.lastname@example.org with the photos of the damaged product and details of purchase. We will arrange for a replacement to be sent if you live in the UK. Alternatively, if international, please return to the store where you purchased it.
How do I dispose of my dry food bag?
Our dry food bags are made from natural and renewable materials, paper and PLA. PLA is a partly plant-based waterproof lining that protects the paper from the oils in the food. Our packaging is currently 85% paper / 15% PLA.
As the paper is compostable and PLA is industrially compostable, if your local council offers industrial composting, such as food waste collection, you can dispose of your bags this way. They must be composted in an industrial composting facility. Please do not home compost.
Due to the mixed materials of our packaging, our bags are not currently widely recycled in the UK. They are certified C/PAP 81, which means they can be recycled through specific schemes such as Terracycle.
If industrial composting facilities, food waste collection or suitable recycling schemes are not available, please dispose in your regular waste.
Are your recipes complete diets? Do I need to feed my dog anything else?
All of our recipes are complete diets. You do not need to feed your dog anything else when they are enjoying Beco food. Our recipes have all the nutrients dogs need to be happy and healthy.
Can I mix your kibble with wet food?
Yes, you can. You don’t need to as our little biscuits are bursting with nutrients and flavour, however, if your dog prefers a mix then our biscuits mix well. You can always try mixing a little water with our biscuits to make a meaty gravy.
Can humans eat your food?
All of our ingredients are healthy and natural. Our food doesn’t come with a human grade certification so we do not recommend it for humans. That’s not to say that some of the team haven’t given it a taste test.
Where is your food available?
Our food is available online and in independent pet shops up and down the country. You can find our full list of our stockists on our stockist page.
How long does your food stay fresh for once opened?
When stored in a cool, dry place and the bag is resealed, our dry food stays fresh for roughly 4 weeks once opened. As we use fresh ingredients, Beco food does need to be stored correctly.
How should I store Beco food?
To make sure it stays fresh, Beco Food should be stored in a cool and dry place. We recommend storing it in an airtight container or resealing the bag between meals, to lock in all those lovely flavours and smells.
Do you use fresh meat?
We use fresh or freshly prepared meat. No rendered meat meal. We use fresh meat when we can ensure it will arrive at our production line still fresh without being frozen. If we have to freeze it for transport, it is called freshly prepared. Our cod and haddock is freshly prepared as it’s frozen at sea and our wild boar is freshly prepared as it’s frozen to be transported from the EU.
Can I switch to your food straight away?
Yes, your lucky dog will be grateful if you switch when you can. We recommend switching over the course of a few days and phasing them onto Beco food. Our recipes are super digestible and transition period minimises the chance of any stomach upsets as they adjust to a new nutritious diet.
Unscented & Scented Poop Bags
What are your bag made from?
Our bags are made from recycled post-consumer polyethelyne. It's gives waste a second life, is more energy efficnt to manufacture than virgin plastic, and has a lower carbon footprint.
How should I dispose of these bags once I've scooped?
Our scented and unscnted bags are a great option for those who dispose of their dog’s poop in park bins or general waste. Do not compost these bags.
If you dispose of your dog’s waste in a well-managed, contained home compost system, making compost for non-edible plants, we recommend our home compostable bags.
Are the inner tubes recyclable?
Yes. The card rolls we wrap our bags around are recycled and recyclable, as well as our packaging, meaning that no packaging has to go to landfill.
How big are your bags?
Our bags are extra large, catering for most sizes of poop. The dimensions of our standard bags are 22.5cm x 33cm and our handle bags are 18cm x 33cm. Please note that due to manufacturing the sizes stated are an average and may vary slightly.
How many microns thick are your bags?
Our bags are 15 microns thick. That’s thick enough to keep poop in and hands out.
Compostable Poop Bags
Are your bags certified home compostable?
Yes, our bags are certified to biodegrade in a home compost environment. They are certified by TUV OK HOME Compost, to meet both European EN13432 and North American ASTM D6400 standards. Please only add the used bags to a compost heap that feeds non-edible plants, no fruit or veg.
Are your poop bags home compostable or industrial compostable?
Our compostable poop bags are home compostable. They are OK Compost TUV Home S0329, ASTM 6400 and EN13432 certified.
Can I put a used compostable bag carrying my dogs waste in my regular compost bin?
You can indeed, so long as it is a well managed compost bin that is used to feed non-edible plants. You just need to make sure that your compost heap reaches high enough temperatures to stop the bacteria in your dog's poop.
What are your compostable bags made from?
Our compostable poop bags are made from a compostable material called PLA. PLA is made from a mixture of cornstarch and PBAT. Cornstarch is a plant-based material and PBAT is the material that allows the bags to break down in a home compost environment.
How big are your compostable poop bags?
Our bags are 22.5cm x 33cm, big enough for the mightiest of stools.
Natural Rubber Guarantee
Which toys come with a guarantee?
We guarantee all our toys made from natural rubber.
How does the guarantee work?
Our guarantee means that if your toy is damaged beyond expected wear and tear during regular play, we will send you a replacement free of charge.
How do I claim my guarantee?
If you are based in the UK, please email us at email@example.com and include an image of the damaged toy along with where and when you bought it. One of our friendly team will be ready to help. If you are anywhere else in the world, please contact the place where you purchased the toy and they will be able to assist you with the replacement.
What are the Beco rubber toys made of?
Our tough rubber toys are made from natural rubber, tapped from the trunk of rubber trees. Then blended mixed with rice husk, a by-product from rice farming.
How tough are the Beco rubber toys?
Our natural rubber products are the toughest ones we make. We believe they stand up to industry leading synthetic tough toys. We will replace your toy if your dog damages it during regular play. The Beco Bone is the toughest toy we offer.
What happens if my dog ingests part of the toy?
We recommend consulting a vet if your dog ingests any part of any of our products (except the food).
Do they float?
Sadly not. Natural rubber has lots of amazing qualities, but buoyancy is not one.
What are your hemp rope toys made from?
Our rope toys are made from hemp or a hemp/recycled cotton blend rope. Hemp is antibacterial and can help to clean your dog’s teeth.
What happens if my dog eats a large chunk or long strand of the toy?
We recommend consulting a vet if your dog ingests any part of any of our products (except our food, of course).
Recycled Soft Toys
What are the Beco soft toys made from?
You can find the full materil preak down in the "material" section of the product pages. They are made from 60 - 80% recycled content. The clotha nd stuffing includes RPET (recycled polyester) and the rope is made from recycled cotton.
Are the toys double stitched?
Yes, every soft toy we make is double stitched for extra strength. The rough & tough toys have a second layer of cloth on the seams to further reinforce any weak spots. That said, if your dog a toy shredder, we recomend our natural rubber chew toys.
Where do you deliver?
We deliver to all UK postcodes where VAT applies. If you live on a UK island, it could take up to 5 working days for your Beco goods to arrive.
Do they float?
Yes, they do float for a short while. If left in water for long periods they will slowly become submerged. We’re sure your dog will be able to save them before that happens.
What are the bamboo feeding accessories made from?
Our bamboo feeding accessories are made from 62% plant-based materials, including bamboo. The remiander is a binding polymer to make them tough and sturdy.
Are they dishwasher friendly?
Yes, we recommend you put them on the top shelf and wash it on a low-temperature cycle.
Can I put my bamboo feeding accessories in the microwave?
We don’t recommend that you put them in a microwave.
What are the silicone feeding accessories made from?
Our feeding accessories are made from 100% silicone.
Are they dishwasher and microwave friendly?
Yes, they are dishwasher and microwave friendly.
Safety & Care
Can I leave my pet alone with your toys?
Our toys are designed to be as strong as possible, sadly no toy is indestructible. We recommend supervising your pet when they are playing with any toys.
What happens if my pet ingests any part of a Beco Pets product?
Except for our food, we would always recommend seeking advice from your vet if any part of your Beco product is ingested.
My toy is worn and damaged, should I replace it?
Yes, always replace your toy at the first sign of wearing or damage. Tears and other damage can affect the toys strength and durability, making it less safe for your pet. If you're not sure, you can always give us a call at HQ. Some of our toys come with a guarantee, so you could get a free replacement.